These Website Terms of Use (Terms) apply to your use of neontax.com.au and any related pages, forms or online services operated by Shastra Consultants Pty Ltd trading as Neon Tax (Neon Tax, we, us or our). By accessing or using the website, you agree to these Terms. If you do not agree, you should stop using the website.

About Neon Tax

Neon Tax provides accounting, taxation and business advisory services in Australia. Neon Tax is a registered tax agent, Registered Tax Agent Number 26315683.

General information only

Website content is provided for general information and may not reflect your individual circumstances or the latest law, administrative practice or ATO position. It is not personal tax, accounting, financial, investment or legal advice. You should obtain advice based on your circumstances before acting or deciding not to act. 

Examples, estimates, calculators, articles and commentary are illustrative only. Neon Tax does not guarantee a particular deduction, refund, tax outcome, processing time or business result.

No client relationship from website use

Viewing the website, sending a general enquiry or booking a consultation does not by itself create a professional adviser-client relationship. Neon Tax is engaged only when the applicable engagement terms are accepted and Neon Tax confirms the engagement or starts substantive work. 

A Tax Form submission is also subject to the Tax Services Engagement Agreement displayed with that form. Neon Tax may accept or decline a requested engagement after completing conflict, identity, capacity and other required checks.

Your use of the website

You must use the website lawfully and must not: 

• Interfere with the website, its security or another user’s access; 

• Introduce malicious code, attempt unauthorised access or test vulnerabilities without permission; 

• Scrape, copy or systematically extract website content or data except as permitted by law; 

• Submit false, misleading, unlawful, defamatory or infringing material; or 

• Use the website in a way that could damage Neon Tax, its clients, systems or reputation. 

Neon Tax may restrict or block access where reasonably necessary to protect the website, comply with law or respond to misuse.

Information you submit

You must take reasonable care to ensure information submitted through the website is accurate, current and complete. If you submit information about another person or entity, you confirm that you are authorised to do so and to provide any required notices or permissions. 

Do not send TFNs, identity documents, bank details or other highly sensitive information through a general enquiry form or ordinary email unless Neon Tax specifically requests it through an approved channel.

Intellectual property

Unless stated otherwise, Neon Tax owns or is licensed to use the website, its design, branding, text, graphics, documents and other content. You may view, download or print reasonable extracts for personal or internal business use. You must not reproduce, modify, distribute, sell, republish or commercially exploit website content without written permission, except where law allows it.

Third-party links and services

The website may link to or use third-party websites, booking tools, payment services, software, government resources or embedded content. Those services are controlled by their providers and may have separate terms and privacy practices. A link does not mean Neon Tax endorses or accepts responsibility for the third party, except to the extent required by law.

Availability, accuracy and security 

Neon Tax takes reasonable care in operating the website but does not promise that it will always be available, uninterrupted, error-free, secure or free from harmful code. Content may be changed, withdrawn or become out of date without notice. You are responsible for using appropriate device security and maintaining your own backups.

Liability and consumer rights

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. 

To the extent permitted by law, Neon Tax is not responsible for loss caused by your reliance on general website content instead of obtaining advice, your failure to provide accurate information, third-party services, malicious activity outside Neon Tax’s reasonable control, or temporary website unavailability. Neon Tax is not liable for indirect or consequential loss where that exclusion is lawful.

Privacy

Neon Tax handles personal information in accordance with its Privacy Policy and any collection notice displayed when information is collected. The Privacy Policy forms part of the website’s information-handling framework but does not replace any separate consent or authority required for tax agent services.

Changes to the website and these Terms

Neon Tax may update the website or these Terms to reflect changes in services, technology, risk or law. The updated Terms apply from the date published. Material changes will not retrospectively alter an accepted client engagement unless the client agrees or the change is required by law.

Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them. Before starting court proceedings, a user should first raise the concern with Neon Tax and allow a reasonable opportunity to respond, except where urgent relief is required.

Contact

Questions about these Terms may be submitted through the website contact form or by using the contact details published on the website. Neon Tax’s current phone number is 0450 950 047.